Frequently Asked Questions – FAQ

Yes, the derivation is different from you creating. Generally, in the derivation you publish the same product or with a different color than the base product. In our packages you will create from a base mesh, having a lower cost in the derivation of the product and consequently, you will have a greater profit on your sales. You will also be able to change the colors of the textures that you have purchased, having customized them your way and differentiating your store from the others.

NO! We don’t sell textures for credits. This is against IMVU rules. We only accept cash payments, with paypal.

Yes, if you change your IMVU account name, you must send us a message informing you of the new account name.

Currently we only accept Pay-Pal payments. You may pay with debit or credit cards, but it must be through Pay-Pal.

We don’t have a minimum dollar amount set for purchases.

No! You are not authorized to resell any files purchased within makeyourshopimvu.com. In cases of resale, it will be reported to the DMCA. The authorized reseller in Brazil is VihFirel.

No! You may not repost any files purchased within makeyoushopimvu.©. Reselling and passing on is considered theft. And in that case, it is reported to the DMCA.

Yes you can! The purpose of makeyourshopimvu is to help those who want to have a store and make a living from it, but who find it difficult to mess with any editing program.

Because there is such a thing as copyright. Recoloring/modifying something that you have been authorized to buy does not give you the right to resell something that, on the basis, was not made by the buyer, but by the seller.

No! Once purchased, money will not be refunded, and the file will not be replaced with something of the same value. Please pay close attention before completing your purchase.

We don’t give discounts for alternative accounts. If you want to use the texture on more than one account, you must purchase the texture more than once. For more information, read our rules.

There could be a few reasons why this can happen:
First of all you should check your spam folder in your email. Is your download email not there? Next step:
Log in to your Pay-Pal and make sure that your payment is not on hold. If this is the case, we have to wait until pay-pal clears your payment… but don’t worry! Our system will send your files automatically once the payment is cleared. After the release you will receive an email and you can also access our download the files.

We don’t allow purchasing files directly as gifts. Files come with licenses, permissions and rules that must be followed. These are detailed in our product descriptions that are available to read before a customer makes a purchase. If you gift files, the person may never read these license descriptions and can end up breaking their license unknowingly, putting them at risk of a copyright infraction notice.

I contacted you on IMVU/INSTAGRAM a few days ago, you didn’t answer! IMVU inbox is simply not a reliable way to contact us for business concerns, either is Instagram.

All makeyoushopimvu.© questions, concerns or post-purchase support, please use our contact form. We usually answer all messages within 48 hours. Except on weekends and holidays. Thank you for waiting for us!

We are always open to suggestions on new files. Feel free to suggest new additions to our collection. Contact us using the contact form.

We don’t currently take custom commissions at this time.

Then use the contact button at the bottom of our website to let us know what happened. We must manually correct your profile in our records and make sure your files are sent to you as soon as possible.